30-Day Return Window

We accept returns on most items within 30 days of delivery. Items must be unused, in original packaging, and in resalable condition. To initiate a return, contact us at ahoy@docksofthebaysupply.com with your order number.

Non-Returnable Items

• Custom-cut marine decking or materials
• Assembled or installed CanDock systems
• Items that have been used, modified, or show signs of wear
• Clearance or final-sale items

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you, including return shipping.

Return Shipping

For standard returns (non-defective), the customer is responsible for return shipping costs. We recommend using a trackable shipping method. For oversized items (docks, decking, large accessories), contact us for return shipping arrangements before sending anything back.

Refunds

Refunds are processed within 5-7 business days after we receive and inspect the returned item. Refunds are issued to the original payment method. Shipping charges from the original order are non-refundable.

Exchanges

Need a different size or color? Contact us and we will work with you to arrange an exchange. Subject to availability.

Questions?

Email ahoy@docksofthebaysupply.com or call (804) 435-5230. We are happy to help.